Cross-Store Sales Channel
for Brands.

Inventory, fulfillment and delivery are directly handled and offered for the brands that have been registered as suppliers on our platform. All the process of syncing products, inventory and orders between a supplier and a seller is automated by Dropious.

Shipping costs are exactly the same as those set by the supplier in its online store for the shipping area or product in question. This shipping cost will be added at the seller’s checkout, and will be paid by the customer. As a seller, you don’t need to configure anything in your online store – Dropious does it automatically. In the case of Shopify, we will create a “app location” in your online store. If the customer adds other products from your online store or from other Dropious suppliers, these extra shipping costs will be added at checkout.

If a customer places an order mixing your products and other suppliers products, shipping costs from each product will be added, and you and each supplier will be responsible for shipping the respective products. It is recommended that the customer knows that they will receive the products separately, not in a single package. If you want the customer to receive all the items together, Dropious gives you the option to configure that the orders from Dropious suppliers arrive at your warehouse and not at the end customer, so that you are the one to process and deliver them again.

Delivery times are those marked by each provider in Dropious. Normally, it is an average of 5 days of delivery.

In the “search” section you can choose shipping areas to filter the sellers by country. Additionally, in your Dropious profile you will be able to see your zones and shipping costs, as well as on your own website, which we will also provide you with.

As long as the supplier incorporates the tracking of the order in its online store, it will be synchronized directly in the order of the seller, who will be able to send their order status emails and follow-up tracking as it is configured in their online store.

Each time a sale happens, we will charge the cost of the retail price to the seller from the linked account or card. If this amount cannot be charged, the order will not be sent to the supplier for processing and will appear as “unfulfilled” or “canceled”.

In the case of suppliers, within 7 days of the sale, Dropious will proceed to the automatic payment of the retail price set by the supplier for the sale products. Your payment is 100% guaranteed by Dropious: you should not worry about whether the seller pays or not, since we are the intermediaries of the payment and we guarantee that all suppliers that have sent the products will charge it. The 7-day period is only operational, and does not depend on whether the product has already been delivered or not, although it does depend on whether it has been shipped.

Exchanges and returns will depend on the policy of each supplier, which you can see in their profile on Dropious and in their online store. In this sense, you will have to transfer it to the end customers who want to exchange or return, and execute the pertinent procedures in Dropious as well as with the supplier. In any case, we always recommend allowing only returns, since the process is simpler than exchanges.

In the case of refunds, please write an email to the supplier or to us (info@dropious.com) to help handle the process.

Each supplier at Dropious has a specific email to bring attention to incidents related to order and delivery, to which sellers can reach out to resolve any issue. In any case, at Dropious we take great care in the quality of the brands that use us and their processes, so if a supplier repeatedly has incidents with order processing or deliveries, we will temporarily block their account.

Of course, you can upgrade and downgrade your plan at any time or cancel your account. In this case, all your data will be deleted from our system and servers, and you will be notified when this process is complete. But honestly, we expect you won’t want to cancel ever!